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Pre-Order Information
WHO ARE WE?
 

Planet Action Figures is an online only retailer of mainly 1/6 scale collectible figures. Started in 2015 it has already become a trusted and recognized authorized dealer in the UK and Europe.

 

We are authorized dealers of QMx, ThreeZero, Asmus and Star Ace with plenty more incoming. 

 

Planet Action Figures has also recently partnered up with QMx to supply the UK and Europe their Exclusive line of figures, most notably their new Star Trek line.

 

We are also the official ambassador company for QMx in the UK.

 

We can be found on Trust Pilot where we currently have a rating of "Excellent".

We can be checked here.

 

 
WHAT WE OFFER

 

There is quite a good reason that Planet Action Figures has risen to be a top competitor in such a short space of time. Our customer service, products and ease of use. Here a just a few of those reasons.

 

We offer the simplest of Payment Plans which allow you to spread the cost on any product over the value of £50. With a term of up to 6 months and with no added fee's or charges for using the service it certainly is attractive.

 

Our prices on most items are the cheapest in the UK. True story.

 

Our packaging is impeccable, bubble wrapped, paper filling and a nice double walled box for good measure. We also use only recyclable biodegradable materials including our tape as we love the nature man. (Our document wallets are plastic as they need to be waterproof).

 

Planet Action Figures has the spiritual personally touch, all replies are by me, Hi! I am Aaron, the founder and owner of Planet Action Figures. No automated replies or nonsense. Just me giving you the answers you need!

 

Free delivery! Yes Free! There is nothing worse than seeing a cheap item to then arrive at the checkout to be greeted by a £12.00 charge from the devil himself. Ouch! There is no such sorcery here.

 

Well if the above does not entice you in I am not quite sure what will but I will add you cannot go wrong here. Planet Action Figures is a nice family run business that genuinely has the same interest as you, good figures and collectibles. I love my job and I love this Hobby. I have made some great friends being here and you never know, you may be next! 

 

The boring stuff aka Terms and Conditions can be found below. As boring as they are it is strongly suggested to have a read BEFORE placing any orders. 

Cheers! 

Aaron

 
SHIPPING

 

All prices include free postage to UK mainland via Second Class Royal Mail Signed For. This option will normally take 3-5 working days to arrive after dispatch. (In almost all cases it takes 3 days).

At the checkout the delivery can be upgraded to First Class Royal Mail Signed For which is next day delivery from the day of dispatch although Royal Mail insist this is not a guaranteed next day service.

All items are dispatched the following working day after cleared payment at the latest if no issues arise.

 

CANCELLATIONS

Any order can be cancelled within 14 days of receiving your item.

If you would like to cancel and return your item you must contact me via email at.

Aaron@planetactionfigures.co.uk

This MUST be done before sending your item back. The return postage will be the responsibility of the buyer. Items MUST be in their original unopened packaging and be resell-able for a refund.

 
 
TERMS AND CONDITIONS.

 

If an order is cancelled you will be charged a 10% admin fee.

When using a payment plan the minimum down payment of 10% is a non refundable deposit.

All items remain the property of Planet Action Figures until paid in full.

 

Items can be returned for a refund providing it is agreed in advance.

 

The buyer will be responsible for the return postage.

 

Item's MUST be in their original box and unopened.

 

Any defects or damages must be reported within 14 days of arrival.

 

If nothing is reported within 14 days I assume you are happy with the product.

 

 Refunds on paid in full orders will take 3-5 working days to be processed and returned to the account you paid with.

 

We do not guarantee items will arrive in mint condition, mint in box/mint on card.  We will not replace an item based on box condition (if minor damage has happened), and excessive damage will be considered once photos are seen. Returns on damaged boxes are at buyers cost.

 

The art boxes that contain the products are intended to protect the item only.

 

Any item which fails to arrive at the requested destination will be replaced after a claim is put through the delivery company, this can take up to 6 weeks before a refund is given via the postal service used.

 

Missing items will not be investigated by the used courier or postal service until up to 21 days has passed. This is their policy not PAF'S.

 

Estimated shipping dates are estimates and such are not guaranteed. 

 

Shipping dates may change without giving notice.

 

Terms and conditions may change without giving notice.

 

Product pictures are of prototypes and may change slightly before release.