WHO ARE WE?
Planet Action Figures is an online only retailer of mainly 1/6 scale collectible figures. Started in 2015 it has already become a trusted and recognized authorized dealer in the UK and Europe.
We are authorized dealers of QMx, ThreeZero, Asmus and Star Ace with plenty more incoming.
Planet Action Figures has also recently partnered up with QMx to supply the UK and Europe their Exclusive line of figures, most notably their new Star Trek line.
We are also the official ambassador company for QMx in the UK.
We can be found on Trust Pilot where we currently have a rating of "Excellent".
We can be checked here.
All prices include free postage to UK mainland via Second Class Royal Mail Signed For. This option will normally take 3-5 working days to arrive after dispatch. (In almost all cases it takes 3 days).
At the checkout the delivery can be upgraded to First Class Royal Mail Signed For which is next day delivery from the day of dispatch although Royal Mail insist this is not a guaranteed next day service.
All items are dispatched the following working day after cleared payment at the latest if no issues arise.
Any order can be cancelled within 14 days of receiving your item.
If you would like to cancel and return your item you must contact me via email at.
This MUST be done before sending your item back. The return postage will be the responsibility of the buyer. Items MUST be in their original unopened packaging and be resell-able for a refund.
TERMS AND CONDITIONS.
- If an order is cancelled you will be charged a 10% admin fee.
- When using a payment plan the minimum down payment of 10% is a non refundable deposit.
- All items remain the property of Planet Action Figures until paid in full.
- If you preorder an item your method of payment will be charged approximately 1 week before shipment.
- Items can be returned for a refund providing it is agreed in advance.
- The buyer will be responsible for the return postage.
- Item's MUST be in their original box and unopened.
- Any defects or damages must be reported within 14 days of arrival.
- If nothing is reported within 14 days we assume you are happy with the product.
- Refunds on paid in full orders will take 3-5 working days to be processed and returned to the account you paid with.
- We do not guarantee items will arrive in mint condition, mint in box/mint on card. We will not replace an item based on box condition (if minor damage has happened), and excessive damage will be considered once photos are seen. Returns on damaged boxes are at buyers cost.
- The art boxes that contain the products are intended to protect the item only.
- Any item which fails to arrive at the requested destination will be replaced after a claim is put through the delivery company, this can take up to 6 weeks before a refund is given via the postal service used.
- Missing items will not be investigated by the used courier or postal service until up to 21 days has passed. This is their policy not PAF'S.
- Estimated shipping dates are estimates and such are not guaranteed.
- Shipping dates may change without giving notice.
- Terms and conditions may change without giving notice.
- Product pictures are of prototypes and may change slightly before release.
- By Placing an order with Planet Action Figures you agree to the above terms.